Subscriptions |
- Subscriptions expire at 11:59:59 pm local time on the last day of the subscription term.
- Local time is the time zone on the computer from which the subscription was ordered.
- If you place a phone order, the time zone will be Pacific Time.
- Subscriptions expire on the same day of the month on which the order was placed.
- For example, a subscription started on June 1 will expire at 11:59:59 pm July 1.
- Subscriptions placed on any day in February expire 30 days from the order date.
- For example, a subscription started on February 1 will expire at 11:59:59 pm March 3.
- You can renew or extend a subscription at any time.
- When you renew or extend a subscription, the new term begins at midnight (12:00:00 am) the day after the previous term expires.
- For example, if your current term ends May 20, if you extend the term for 1 month on May 15, your new term will begin on May 21 and expire on June 20.
- You will receive email alerts 7 days, 2 days, 1 day before, and the day of your subscription expiration date.
- You will receive an email alert when your subscription expires.
- Subscriptions and additional users are for the term selected. There are no refunds.
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Auto Renew |
- Auto renewals renew for the same term as your previous subscription, at the same cost.
- You will receive an email alert if your credit card will expire before the renewal date.
- In this case, you will need to renew manually with a new credit card.
- We reserve the right to change prices at any time.
- If there is a price increase, we will notify you with an option to cancel auto renew.
- Auto renewals are processed between midnight and noon local time on the day the current subscription expires.
- You will receive an email alert 2 days before your subscription renews.
- You will receive an email receipt when your subscription renews.
- You can cancel auto renew any time before your subscription renews.
- To cancel auto renew from within nutraCoster Cloud, chose Help, Subscriptions from the menu.
- To cancel auto renew on the web, chose cancel auto renew from the cloud ordering page.
- To cancel auto renew by phone, call 510-436-8600.
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Manual Renew or Canceling Auto-Renew |
- nutraCoster Cloud uses the unique combination of shipping company and shipping zip/postal code to identify existing subscriptions.
- To renew or cancel subscriptions or users you must use the exact same shipping company and shipping zip/postal code used for your original order.
- If you do not, you will create a new subscription with a new database. None of your recipes or menus will be there.
- If this happens please call 510-436-8600.
- You can find your exact shipping company and shipping zip/postal code in the following places:
- The original email with download instructions and activation key sent when you placed your order.
- Any of the email alerts sent when your subscription is about to renew or expire.
- From within nutraCoster Cloud by choosing Maintenance, Preferences from the menu and clicking the Company tab.
- By calling 510-436-8600.
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Additional Users |
- nutraCoster Cloud subscriptions allow you to access your data from any Windows computer, anywhere.
- Only 1 user at a time can be connected, unless you purchase additional simultaneous users.
- Additional user pricing is per user, per month or partial month.
- To see your current number of users, choose Help, About nutraCoster Professional 3.0 from within nutraCoster Cloud.
- Additional users can be ordered for any number of months.
- For example, you have a 3 month subscription, but only need an additional user for 1 month.
- Select the number of months at checkout.
- For existing subscriptions, you can see the number of months remaining on your subscription by choosing Help, About nutraCoster Professional 3.0 from within nutraCoster Cloud.
- Active users renew for the same term as the subscription.
- If user expiration and subscription expiration do not coincide, they will continue to be staggered after renewal.
- When you remove additional users, they remain active until the current subscription expires, but are not renewed with the subscription.
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