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SweetWARE Technical Support
nutraCoster 3.0 Connection or Login Issues

applies to: nutraCoster 3.0

Here are solutions to several common connection or login issues.

Error Message

SQL Server is installed on machine xxx, but is not running.

Use SQL Server Configuration Manager on that machine to start that service.

Resolution: SQL Server Services must be running. Refer to Configure SQL Server Services and Protocols.

Error Message

SQL Server is installed and running on machine xxx, but nutraCoster

Professional 3.0 cannot connect.

Resolution: Protocols Named Pipes, Shared Memory, and TCP/IP must be enabled. Refer to Configure SQL Server Services and Protocols.

Resolution: Windows Firewall Inbound Rules must exist. Refer to Configure Windows Firewall.

Error Message

The current logged-in user xxx is not recognized on server machine xxx.

Resolution: The current logged-in user must be a member of the nutraCoster Users group. Refer to Adding Users to the nutraCoster Users Group.

Resolution for Windows Home editions: Use nutraCoster security procedures on the Maintenance menu to add a user with the same name as the current logged-in Windows user.

Error Message

System.Data.SqlClient.SqlException (0x80131904): Cannot open database "CostDB" requested by the login. The login failed.

Resolution: The current logged-in user must be a member of the nutraCoster Users group. Refer to Adding Users to the nutraCoster Users Group.

Resolution for Windows Home editions: Use nutraCoster security procedures on the Maintenance menu to add a user with the same name as the current logged-in Windows user.